GENERAL INFORMATION ABOUT THESE TERMS

PARTIES INVOLVED

These Terms and Conditions (T&Cs) establish a contract between you (including all residents of your household and anyone benefiting from our services) and The Clean Sweet Home, LLC and/or our contractors, herein referred to as “The Clean Sweet Home” or “we/us”.

ACCEPTANCE OF TERMS

You agree to these Terms by:

1. 1. • Approving an estimate
   2. • Providing a written or electronic signature or confirmation.
   3. • Booking, using, or paying for our services.
   4. • Authorizing the start of the services.

If you do not wish to agree to these Terms, please inform us before the commencement of services.

CAPACITY TO CONTRACT

By agreeing to these Terms, you confirm that you are of legal age to form a binding contract in your jurisdiction or that are legally emancipated. If acting on behalf of an organization, you verify that you are authorized to bind the organization.

OTHER APPLICABLE TERMS

Additional to these Terms, the conditions and prices outlined in your approved written Estimate of Services apply. Our Customer Guidance, available on our website and/or provided to you, and for card payments, a completed and approved card authorization form, also govern your use of our service. Our Privacy Policy, accessible at www.thecleansweethome.com/privacy-policy, applies to your use of our website and services.

DATA PROTECTION

To ensure your personal data is secure, we adhere strictly to our Privacy Policy, employing comprehensive data protection measures to collect, use, and store your personal information solely for providing our services, processing payments, and communicating service-related information. This adherence conforms to applicable data protection laws, safeguarding against unauthorized access, alteration, or destruction of your data.

For detailed information on how we manage and protect your personal data, please consult our Privacy Policy.

SERVICE AGREEMENT

AGREEMENT AND UPDATES TO THESE TERMS AND CONDITIONS

By signing our agreement, you acknowledge and accept the terms and conditions applicable to our services, along with any future updates. Please note that updates to our terms can be reviewed at any time on our website at www.thecleansweethome.com/terms-and-conditions. Your continued use of our services following any changes signifies your acceptance of these updates.

DURATION AND TERMINATION

You are not bound by long-term contracts, allowing you the flexibility to pause or cancel services any time. To avoid full charges and help us manage our scheduling and staffing efficiently, we require a two-week notice as outlined in our Cancellation and Rescheduling Policy. Terminating services will end all associated agreements, memberships, or subscriptions with The Clean Sweet Home.

CHANGE OR TERMINATION OF SERVICES

We reserve the right to modify, limit, suspend, or terminate our services at any time due to various factors, including but not limited to, violations of our terms, excessive demand, payment issues, or changes in service area. We will provide at least 14 days’ notice before any significant change that could affect you take effect. Additionally, we may alter or discontinue certain services at our discretion.

COMMUNICATION AND PRIVACY

CONTACT US

For service inquiries or to update your contact details, reach out to us at:

• • • Phone or Text: (619) 408-2360
  • • Email: contact@thecleansweethome.com
  • • Website: www.thecleansweethome.com

Should you fail to request corrections within one week, you forfeit the correction right. It’s crucial to be present during the cleaning to verify the service quality, preventing future issues.

PROPERTY CARE AND INCIDENT REPORTING

To ensure we maintain the highest standards of service and property care, we ask that any incidents of damage, breakage, or other concerns be reported to us within 24 hours of service completion. This allows us to address and resolve any issues promptly.

The client waives the right to claim any losses if such incidents are not reported within the 24-hour timeframe following the completion of the service. Please help us safeguard your property by reporting any discrepancies or concerns promptly after the cleaning session.

SUPERVISORY VISITS

For quality assurance, our supervisors may inspect the cleaning on the scheduled day. You will receive prior notification with the supervisor’s full name for transparency and safety purposes.

SERVICE SPECIFICS

SERVICE SCHEDULE

Given the variable nature of our work, The Clean Sweet Home aims to maintain a one-hour arrival window for scheduled cleanings. However, we cannot guarantee specific arrival or departure times due to potential delays caused by factors such as accumulated dirt, traffic, or other unforeseen circumstances. We ask for your flexibility within this window to accommodate any variations that may occur.

DIRECT EMPLOYMENT/EMPLOYEE SOLICITATION

Our professional cleaners agree not to seek or accept direct employment from any clients of The Clean Sweet Home during their contract and for two years following its conclusion without a formal referral fee. We request that any direct employment inquiries for current or former cleaners be directed through The Clean Sweet Home. Should you choose to hire one of our cleaners directly, a mandatory referral fee of $3,500 is required. Upon payment of this fee, all administrative responsibilities, including liability and tax compliance, transfer from The Clean Sweet Home to the hiring party.

This policy ensures the fair treatment of our staff and maintains the professional integrity of our services, protecting both our operational standards and the rights of our employees. We strongly urge compliance with this policy to facilitate proper management and maintain service integrity.

PETS ON-SITE

For the safety of your pets and to minimize risks associated with exposure to cleaning chemicals, it is your responsibility to remove pets from the cleaning area or ensure they are securely contained in a separate location. By allowing pets to remain on-site during cleaning, you accept full responsibility for their safety and any harm they may incur from cleaning products or procedures.

We highly recommend that pets be removed from the premises during cleaning services to protect their health and ensure a safe environment for everyone involved.

EFFICIENT USE OF CLEANING TIME

While we typically do not charge per hour, we estimate an average time required to complete each job. Our cleaning time is tracked from the moment our crew enters the premises until their departure after service completion. Here are some specifics to ensure the most effective service:

• Settling Dust: During initial cleanings, some dust may stay airborne but will lessen with subsequent visits.

• Dusting Small Items: We carefully hand dust up to 10 items per shelf. For fuller shelves, items will be gently dusted in place. This ensures efficiency while maintaining the cleanliness and care of your items.

• Managing Cleaning Time: If the crew is delayed in starting the job due to client-related issues, additional charges may apply. You will be charged for the total reserved time, especially if your property requires more effort due to conditions beyond typical expectations. If cleaning exceeds the anticipated duration by more than thirty minutes due to these conditions, you will be notified before additional charges are applied.

• Adjustments to Services: If you decide to reduce the agreed workload, the original price still applies unless adjustments are discussed beforehand. To ensure the most effective service, contact our office at least one business day in advance for any additional service requests.     

• Minimizing Distractions: Avoid causing distractions for the cleaning crew, such as with pets or visitors, as these can extend cleaning time and may incur extra charges.

ROLE OF OUR CREW

Our crew is focused solely on cleaning. They are not responsible for handling tasks outside of this scope, such as pet care, package reception, or childcare. Any disruptions can affect service efficiency and may lead to additional charges.

SERVICE INTERRUPTION

Service interruptions by the client, for reasons such as personal emergencies or unforeseen circumstances, will incur charges based on the actual time spent by our staff on-site. This includes compensation for travel and labor, calculated at the prevailing hourly rate.

For services that are typically charged at a fixed rate, The Clean Sweet Home reserves the right to adjust the final amount based on the extent of services performed up to the point of interruption.

Moreover, any service interruption may also include a cancellation fee as specified in these Terms and Conditions, contributing to the final invoiced amount.

CLEANING SUPPLIES AND EQUIPMENT

At The Clean Sweet Home, our technicians come prepared with all essential cleaning supplies needed to ensure your home shines brightly. We’re committed to using only the best tools and products to achieve a thorough clean.

Should you prefer to use specific cleaning products or tools, such as your own vacuum cleaner, we are happy to accommodate this request. Please ensure these items are provided before our arrival and meet the following criteria to ensure they are suitable for use:

• • • • The vacuum must be modern, in good working condition, and not overly heavy.
    • • It should have necessary attachments to effectively clean corners, under furniture, and both carpeted and hard flooring areas.

We kindly request that you provide trash bags and any specialty cleaning products you wish for us to use. This helps us personalize your cleaning experience while adhering to your preferences and safety standards.

PRICING AND ADDITIONAL CHARGES FOR PROVIDING SUPPLIES OR EQUIPMENT

You have the option of providing your own cleaning supplies and equipment. Here are a few guidelines to help you understand how this choice might affect the pricing and execution of our services.

• • • • Providing your own cleaning supplies or equipment does not reduce the cost of our services. Our prices are based on the service provided rather than the supplies used.
    • • If the use of client-supplied tools or products extends the cleaning time beyond the usual scope, additional charges may apply to compensate for the extra effort required.

By providing your own equipment or cleaning products, you agree to take responsibility for the suitability and effectiveness of these items. Our team will handle them with care, ensuring they are used as intended to maintain the cleanliness and hygiene of your home.

REQUESTING ADDITIONAL SERVICES

Clients are not permitted to directly request additional services from our cleaners. Each additional service incurs a separate fee, and cleaners are not authorized to perform any services not pre-approved by The Clean Sweet Home. We are not liable, directly or indirectly, for damages resulting from services requested directly from cleaners. For information about additional service pricing, please contact our office.

CHARGES AND PAYMENT

REFUNDS

• Post-Service Refund: No refunds are offered for rendered services. If you are dissatisfied with any aspect of our service, please notify us within 24 hours as detailed in the “Warranty and Corrections” section of our terms and conditions. 

• Cancellation Refunds: Refunds are only issued for services paid in advance if the cancellation adheres to our Cancellation and Rescheduling Policy.

• Non-Attendance by Cleaner: In the rare event that a cleaner fails to attend a scheduled cleaning and payment has been made, a full refund will be issued for the missed service.

For details on how to effectively cancel services and to understand the associated timelines and conditions for a valid cancellation, please refer to our Cancellation and Rescheduling Policy.

CHARGES FOR CLEANING SERVICES

Our regular maintenance cleanings are priced based on the scope of work rather than hourly rates. Specialized cleanings such as deep cleaning, move-in/out, and post-construction may be quoted differently due to their extensive requirements.

ESTIMATES AND PRICING ADJUSTMENTS   

• Initial Estimates: Before we begin our services, we will provide a detailed estimate tailored to the specific needs of your cleaning requirements. This estimate will outline all anticipated costs.

• Conditions Affecting Rates: Our initial quotes and ongoing rates may be adjusted in response to significant changes within your home. This includes an increase in the number of occupants, the presence of new pets, changes to flooring, or any remodeling, construction activities, or painting. These adjustments ensure that our pricing accurately reflects the current state and needs of your property.

• Notification of Changes: Should there be a need to adjust our rates based on these conditions, you will be notified before any additional charges are applied. We aim to reevaluate rates responsibly and will provide at least 14 days’ notice for any rate adjustments, as detailed in the “Change and Termination of Services” section of our terms and conditions.

• Acceptance of Adjusted Pricing: By continuing to use our services after these adjustments, you agree to the new pricing, which reflects any changes or additional tasks identified post-estimate. Please note, any tasks beyond our standard checklist will be billed separately.

CREDIT REPORTING

While we typically do not perform credit checks for our services, we reserve the right to report to credit agencies. Instances of late payments, missed payments, or other defaults on your account may be reported. Such reports can impact your credit rating and appear on your credit report.

INVOICING AND PAYMENT

• • • • Service Estimates: You will receive an estimate detailing the expected costs based on factors such as home size, cleaning type, and specific requirements. Please be aware that the initial estimate may be adjusted for changes like additional household members, pets, or major alterations in home layout.
    • • Payment Methods: We accept credit and debit cards, along with digital payments via Venmo and Zelle, offering you convenience. Please note that some payment methods may be subject to additional fees charged by the provider.
    • • Payment Terms: Payment is expected right after your cleaning service is completed. We offer a 24-hour grace period for your convenience. Complete and accurate payment information must be provided, especially when using credit/debit cards. If payment is not made within this period, our system will begin sending friendly reminders every other day. Any outstanding balances will incur additional service charges until paid in full.
    • • Credit Card Security: For your first cleaning, you must provide credit card details to secure your booking. No charges will be applied to your card if payment is made by another method within 24 hours of cleaning. Please note, credit card payments are subject to processing fees.
    • • Electronic Invoicing: For environmental sustainability, all invoices are sent electronically immediately following service completion. Ensure your contact information is current to receive your invoices promptly.

TIPS

While not expected, tips are greatly appreciated by our team members. Clients often tip a few dollars after each cleaning or give a more substantial tip at the end of the year. Please feel free to tip according to your satisfaction with our service, whether it’s a small amount or around 15-20%, which aligns with standard practices in service industries. You can leave cash or add the tip to your preferred payment method. Rest assured, 100% of tips go directly to the cleaners.

PAYMENT OBLIGATIONS AND LATE PAYMENT

Maintaining a consistent payment schedule is crucial. Here are the consequences of delayed payments:

• • • • Payment Responsibility: Clients must cover all charges for services provided, including during any suspension due to non-payment.
    • • Late Payment Fees: Late fees are applied to overdue balances as allowed by law. Our automated system is programmed to send automatic reminders for late payments. Reminders will be sent on the 2^nd, 4^th, 6^th, and subsequent days until the payment is made.
    • • Returned Payment Fees: Fees for returned payments are charged at the maximum rate allowed by law.
    • • Collections: Accounts consistently failing to clear payments may be sent to collections, with applicable fees added as permitted by law.
    • • Service Suspension: Services may be reduced or suspended for non-payment, with charges accruing during suspension.
    • • Full Payment Required: Accepting late or partial payments does not waive the requirement for full payment, including any accrued late fees.

Clients are urged to keep accounts current to avoid these penalties. We may initiate legal actions to recover outstanding amounts if necessary.

DEPOSIT REQUIREMENTS

While deposits are not commonly required, they may be necessary for large-scale or high-cost services. When a deposit is needed, you will be fully briefed on the conditions prior to confirming your booking.

• • • • Payment of Deposit: Deposits must be paid at the time of booking to secure your appointment and will be subtracted from your total service cost. The balance will be invoiced after service completion.
    • • Refund: Deposits are refundable if you cancel or modify the service in accordance with our Cancellation and Rescheduling Policy.
    • • Non-refundable Deposits: If cancellations do not follow our policy, the deposit becomes non-refundable to offset potential losses and administrative costs.

CANCELLATION AND RESCHEDULING

REMINDERS

We will send you friendly text reminders about your scheduled cleaning based on your preferences. You can choose to receive reminders either three days before, one day before, or both. This way, we keep you well informed and prepared for our visit. For any changes to your scheduled service, simply text or email us to ensure our records are up to date.

FLEXIBLE RESCHEDULING CHANGES

• • • • No Charge for Early Notification Rescheduling: Notify us at least 72 business hours before your scheduled service to reschedule, cancel, or adjust without any fees. Please note, all canceled or skipped services will incur an additional fee to account for the extra effort required and the impact on our scheduling system.
    • • Last-Minute Changes:
      • – 24 to 72-business Hours’ Notice: A cancellation or reschedule within this window incurs a 50% fee of the scheduled service.
      • – Less than 24-business Hours’ Notice: Changes within this period will result in a charge equal to the full price of the scheduled service.

ADJUSTMENTS

• • • • Planning a Trip/Vacation? Consider opting for services usually not included in your plan instead of skipping your scheduled service. It ensures your home remains well-maintained and welcoming upon your return.
    • • Feeling Unwell? Maintaining a clean environment is crucial. We recommend isolating in one room, allowing our team to disinfect high-touch areas throughout the rest of your home.
    • • Cancelling or Skipping: If you still need to cancel or skip your service, please note that it may lead to increased costs for your next cleaning due to the additional work required to restore your home to the expected standard of cleanliness. Skipped services also impact the scheduling system:
    •  
  • • • – Weekly services: 15% increase
      • – Bi-weekly services: 30% increase
      • – Monthly services: 50% increase

UNEXPECTED CANCELLATIONS

• • • • Access: Ensuring access to your home (via garage/door code, key, lockbox, etc.) can prevent cancellations.
    • • Consecutive Cancellations: Canceling two consecutive cleanings may lead to removal from the recurring schedule. You can rejoin via our waiting list.
    • • Severe Circumstances: Services might be paused or canceled due to no access, lack of utilities (water/electricity), non-payment, or unsafe conditions.

If services are paused or canceled due to unexpected situations like those described above, cancellation fees will apply.

NOTICE FOR ENDING SERVICES

We request a two-week notice to terminate recurring services to allow for smooth transition and scheduling adjustments. If a notice shorter than two weeks is provided, it may result in a charge equivalent to the full price of one scheduled service. This ensures that we can manage operational impacts and reallocate resources effectively.

SPECIALIZED CLEANING CANCELLATIONS

• • • • Reminders for Specialized Cleanings: For deep cleaning and move-in/out cleaning services, a reminder is sent 7 days prior to the scheduled service. If a booking is made less than 7 days before the service, the reminder will be sent immediately.
    • • Cancellation Notice: A cancellation notice of at least 7 days in advance is required for specialized cleanings to avoid forfeiture of the deposit or charge for the service. These services require extensive preparation, and cancellations made less than 7 days before the scheduled service result in significant operational disruptions.
    • • Short-Notice Bookings: If the cleaning is booked with less than 7 days in advance, the client waives the right to cancel without being charged. This policy ensures that we can allocate resources and staff effectively, even on short notice.
    • • Cancellation Fees: Cancellations that do not meet the required 7 days’ notice will incur a charge of 50% of the minimum price estimated for the cleaning.

PROPERTY PREPARATION AND SAFETY

PREPARING YOUR PROPERTY

To facilitate effective cleaning, please prepare your property before our team’s arrival by clearing any clutter such as clothes, toys, and dishes ensuring access is unobstructed. If you require our team to handle these preparations, notify us at least one business day in advance, and we will adjust the cleaning fee accordingly.

HOME ENVIRONMENT CONDITIONS

For our team to perform effectively, your property must be conducive to cleaning. Conditions that may hinder our services include:

• • • • Excessive clutter or items indicating hoarding behavior.
    • • Pest infestations or signs of rodents.
    • • Presence of mold, hazardous materials, bodily fluids, or human/animal waste.
    • • Ongoing construction activities.
    • • Lack of essential utilities such as running water or electricity.
    • • Any conditions posing significant obstacles to cleaning.

If such conditions are present and prevent our team from performing their duties, this will be considered a late cancellation, and charges may apply per our Cancellation and Rescheduling Policy.

ACCESS AND SAFETY

Ensure safe and unrestricted access to your property. Inform us in advance of any access issues or if special keys are needed. The property must be safe for our cleaners. You are obliged to inform us of any potential health and safety risks.

Additionally, our team does not climb higher than a 2-step ladder for safety reasons.

UNSAFE CONDITIONS

If a cleaner feels that their safety is compromised, they may leave the site, and you will be responsible for the full cost of the scheduled service. Notify us at least 24 hours before your appointment if anyone in the household has a suspected infectious disease. We reserve the right to cancel the service under such circumstances.

VALUABLE ITEMS

Remove or secure valuable items before our team arrives. This includes items of monetary, sentimental, or emotional value.

• • • • Our cleaners are instructed not to handle items of extreme value unless explicitly authorized by you. Even with authorization, we are not liable for any potential damage to these items.
    • • We are not responsible for any damage or loss of items not properly secured or those already damaged.

HOUSE TEMPERATURE

To ensure a comfortable and safe working environment for our cleaning team, we may adjust the thermostat during our services. Rest assured, we will reset it to your preferred settings before we leave. This helps us maintain efficiency and protects our staff from extreme temperatures.

ADDITIONAL TERMS AND CONDITIONS

ENFORCEMENT OF RIGHTS

The failure by The Clean Sweet Home to enforce any of its rights under this Agreement at any time for any period shall not be construed as a waiver of such rights.

SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable, the remainder of the Agreement shall continue in effect as if the invalid or unenforceable provision had not been part of the Agreement.

ASSIGNMENT

Clients may not assign or transfer this Agreement or any rights or obligations herein without the prior written consent of The Clean Sweet Home. The Clean Sweet Home reserves the right to assign or transfer any part of this Agreement without notice.

THIRD PARTY RIGHTS

This Agreement is not intended to benefit any third party except as expressly provided herein. No third party shall have the right to enforce any terms or conditions of this Agreement.

ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the client and The Clean Sweet Home regarding the provision of cleaning services and supersedes all prior agreements or understandings, whether written or oral.

GOVERNING LANGUAGE

This agreement has been written in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.