Professional Cleaning Services

We offer a risk-free experience with our insured services. Our commitment to exceptional customer service includes an open line of communication. Plus, our work is backed by a 24-hour Guarantee. If you're not entirely satisfied, contact us within 24 hours, and we'll promptly re-clean the areas that didn't meet your expectations.

To make our house cleaning services more efficient, we ask that you pick up clothing, toys, dishes, and other household items before our team arrives.

No, you don’t. Many clients, often busy or away, provide us with keys or codes for access during cleaning appointments.

We bring our own top-quality cleaning products and vacuum. If you have specific preferences, feel free to provide your supplies, and we'll do our best to accommodate, considering any chemical restrictions.

Upon scheduling, you'll receive a timeframe for our team's arrival. While we strive to be punctual, factors like traffic and weather can vary. We typically provide a 1-hour arrival window. If the team arrives later, cleaning may extend beyond, and we'll notify you. Sign up for our 'on our way' text for real-time updates!

We're all about working with you to accommodate your schedule changes. If you give us a heads-up with a 72-business hour notice, rescheduling, canceling, or adjusting services won't come with any charges.

We handle cleanings on most of the holidays. If you prefer to reschedule your service for a more convenient time, please contact us within 72 business hours so we can rearrange your service.

Payments are due at the time of the cleaning or at most 24 hours after the service is done. Most customers find it convenient to simply leave a credit card on file so we can automatically charge you the amount after the cleaning is done.

Yes, you can! To ensure your special instructions are followed, please share them directly with the office. We'll add them to your permanent file notes, making them accessible to any future cleaning team and serving as a reminder for your regular team.

The initial cleaning brings your home up to our maintained standard, requiring extra time. Subsequent visits for regular customers receive a discounted rate as maintenance work takes less time than the initial cleaning.

We provide once a week, once every other week, or once every four weeks services, depending on your cleaning needs. Additionally, we offer special occasion cleanings and move-in/move-out services.

We strive to send the same team for consistency in our service, but there may be instances where a different team is assigned due to scheduling or team member availability.

All our teams follow the same cleaning system and have access to your file's instructions, ensuring consistent quality even with a different team.

Yes, we're pet-friendly! If your pet needs special attention, place them in a safe spot. If you're away during the cleaning, kindly leave instructions on handling your pet.

While tips are not expected, our teams do appreciate them and are permitted to receive them. Clients often tip a few dollars after each cleaning and/or give a larger tip at the end of the year. Feel free to leave whatever you're comfortable with – whether it's a few dollars or a 15-20% tip, similar to other service industries. Leaving a kind review mentioning the cleaner's name is also highly valued, as our teams love knowing their work is appreciated!

At The Clean Sweet Home, our professional cleaning services are designed to maintain a fresh, clean, and comfortable home. While we strive to meet exceptional standards within our allotted time, there are certain areas and items we do not typically clean.

Please note that we can customize our services to fit your home's unique needs and budget.

Generally, we do not:

• Wash dishes
• Do laundry or clean irons
• Pick up or remove clutter
• Clean inside of fireplaces
• Clean toys
• Clean outside areas like patios and balconies.
• Perform carpet cleaning (vacuuming only is included)